“Converged Networks” — bringing disparate applications onto a unified framework — have already found their way to a number of organizations. The idea behind converging related but distinctly deployed applications or services is driven by cost efficiencies and process improvements. By porting voice transmission responsibilities to the IP-based data network, organizations can begin to achieve significant cost improvements by utilizing the efficient switching, routing and transport capabilities inherent in an IP-based data network for the purpose of routing and terminating voice transmissions.
The IP-based structure of the data network also allows for more feature-rich communication applications at a lower cost of deployment. Organizations that utilize, rely on and deploy a significant amount of telecommunications infrastructure, such as call centers, large inside sales and telemarketing operations, can significantly enhance their customer relationship execution by introducing more IP-based, featurerich communications services.